INSPECTING CURRENT ACTIVITIES WITH THE HELP OF IQM SPECIALISTS

Surveying Current And Former Staff Attitudes
Using Electronic Pencil And Paper Tests And Interviews

Why Explore Your Workplace Environment ?

You may be startled by what you find out about your own company's workplace environment. It is a culture of its own. It may also vary greatly from group to group. The spirit of your workplace is a composite of personal ambitions and expectations as reflected by the leadership styles (or lack thereof) of supervisors and managers. Our experience indicates that subgroups in the workplace often make the real decisions and usually for the worst. The policies and procedures that you have in place may have little bearing on the performance of staff or production. While such activity may not be criminal or negligent, these off track functions surely impact risk management and profitability. IQM can help.

How Do We Define a Company's Social Environment ?

When a company's social environment is discussed, IQM is referring to the informal organization as it relates to the formal organization and its policies and procedures. In a nut shell, behavior in the workplace may differ from the expectations of management. The people who know best about what is really going on, need to be given an opportunity to divulge. Those doing the acts, or are witnessing and receiving the results of the behavior, are employees, venders and customers. Feedback about behavior and performance will not come to management automatically. It has to be primed. Many organizations have an open door type policy, hoping that serious problems will walk in the door. They may have a long wait. The company's desire to discover itself does not have to be a negative thing, and it does not have to look just at criminal behavior. This search can be an exercise in organizational growth. The experience of IQM reflects that company executives are often amazed to find that their policy intentions are vastly different from what the employees and venders understanding of the policy to be.

Techniques For Exploring Your Company Culture

IQM can assist in several ways to profile the culture of your organization. The range of techniques can be very specific and related to narrow issues. Alternatively, we can go on to broad evaluations. The methodology can involve personal interviews of a select few to issuing printed questionnaires to the entire body of people affected. The Data gathered is placed into a computerized relational data base which allows us to massage the information in creative ways. Survey methods are:

Employee Opinion Surveys Organizational Risk Assessment Focus Group Studies Customer Satisfaction Surveys

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